Frequently Asked Questions About 603 Candle

Yes. Local pickup is free, and arranged ahead of time. Local delivery is free within 15 miles of Derry, NH, with a $10 minimum order. Questions about either? Email 603Candle@gmail.com.

We accept Visa, Mastercard, American Express, and Discover through the PayPal button at checkout. You can also pay by Venmo or cash.To pay with Venmo:From your cart, select Checkout.Enter your shipping details and click Continue.Choose your delivery method (shipping, pickup, or local delivery).For payment, choose Offline Payment.Review and place your order.Go to the homepage and click the Venmo button to open the 603Candle Venmo page, then submit your payment.To pay with cash, select Cash on Delivery at checkout. Cash on delivery is available within 15 miles of Derry with a $50 minimum order. Cash is also accepted for pre-arranged pickup, with no minimum, and pickup is free.

Orders are processed within 2 to 3 business days. We may not ship on weekends or holidays, and shipments can be delayed by a few days when we have a high volume of orders. Please allow additional time for delivery.

We offer a 30-day return policy for items that are missing, damaged, or not what you ordered. You have 30 days from the day you receive your order. Email 603Candle@gmail.com right away so we can look into it and make it right.

Wix may collect, store and process certain Personal Information of Users-of-Users (“Users-of-Users Information”), solely on our Users’ behalf and at their direction. For example, each of our Users is able to import their email contacts from third-party services like Gmail, or otherwise collect and manage contacts via their User Website. Such contacts are then stored with Wix, on the User’s behalf.​ For such purposes, Wix serves and shall be considered as a “Processor” and not as the “Controller” (as both such capitalized terms are defined in the European Union General Data Protection Regulation (“GDPR”)) of such Users-of-Users Information.​The Users controlling and operating such User Websites shall be considered as the “Controllers” of such Users-of-Users Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions.​The Processing of the Users-of-users’ Personal Information shall take place within the territory of the European Union, Israel or a third country, territory or one or more specified sectors within that third country of which the European Commission has decided that it ensures an adequate level of protection and such processing and transfer will be in accordance to the Data Processing Addendum – Users (“DPA"). Any transfer to and Processing in a third country outside the European Union that does not ensure an adequate level of protection according to the European Commission, shall be conducted under an approved transfer mechanism, as detailed in the DPA.​You are responsible for the security, integrity and authorized usage of Personal Information about Users-of-Users’, and for obtaining consents, permissions and providing any required data subject rights and fair processing notices required for the collection and usage of such Personal Information.​Wix cannot provide legal advice to Users or their Users-of-Users, however we do recommend that all Users publish and maintain clear and comprehensive privacy policies on their User Websites in accordance with any applicable laws and regulations, and that all Users-of-Users carefully read those policies and make sure that they understand and, to the extent required by applicable law, consent to them.​For more information on how Users-of-Users Personal Information may be handled by Wix (which may be relevant for any specific notice you provide to and/or consent you obtain from your Users-of-Users), please see Sections 4, 12 and 13. If you are a visitor, user or customer of any of our Users, please read the following: Wix has no direct relationship with Users-of-Users whose Personal Information it processes. If you are a visitor, user or customer of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly. For example, if you wish to request to access, correct, amend, or delete inaccurate Personal Information processed by Wix on behalf of its Users, please direct your query to the relevant User (who is the “Controller” of such data). If Wix is requested by our Users to remove any Users-of-Users’ Personal Information, we will respond to such requests in a timely manner upon verification and in accordance with applicable law (for example, thirty (30) days under the GDPR). Unless otherwise instructed by our User, we will retain their Users-of-Users’ Personal Information for the period set forth in Section 12 below.​​Wix may collect and process Personal Information regarding the users of our users.We do this solely on our users’ behalf, and at their direction.Our users are solely responsible for their users-of-users information, including for its legality, security and integrity.Wix has no direct relationship with any of its users’ users. If you are a user-of-user, please contact the Wix site owner directly.We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.​You can learn more about how we use cookies and similar technologies and how you can exercise control over them in our Cookie Policy.​Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

Yes. Schools, teams, and local groups can raise money with our candles. Email 603Candle@gmail.com or text 603-339-5846 to inquire about your next candle fundraiser.

Yes to all three. You can buy a gift card, join a Subscribe and Save monthly membership, or browse our candle gift sets and wholesale bundles.

Yes. We ship across the USA.

Trim the wick to about 1/8 inch before each burn, and let the first burn run long enough for the wax to melt across the whole top. Keep the candle away from drafts, and never leave a burning candle unattended. Put it out when about half an inch of wax remains.

More than 40, from Apples & Maple Bourbon to Bamboo & Coconut. Browse them all on our candles page.

A clean-burning candle is made without paraffin and built to burn evenly. We pair soy wax with a wood wick for a steady flame, and our formulas are designed to reduce soot.

Soy wax is a plant-based alternative to petroleum-based paraffin, but a candle is more than its wax. Fragrance, dyes, and wick materials matter too, which is why we spell out what ours leave out: paraffin, phthalates, parabens, and formaldehyde.

Yes. Paraffin is a petroleum byproduct. We use soy wax instead, a renewable plant-based alternative, and we make our candles without paraffin.

Premium soy wax from USA-grown soybeans, premium fragrance oils, and a crackling wood wick. Every candle is hand-poured in small batches in Derry, New Hampshire.

Our candles are free of carcinogens, mutagens, reproductive toxins, and other harmful additives. We make them without paraffin, phthalates, parabens, or formaldehyde, and every candle is vegan and cruelty-free.