Question 1

Q: Does 603 Candle offer any options for local delivery or pickup?

Accepted Answer

A: Yes! 603 Candle is pleased to offer FREE local delivery on orders over $10 within a 15-mile radius of Derry, NH. Additionally, we provide FREE local pickup for those who prefer to collect their orders in person. Our goal is to make it as convenient as possible for our customers to enjoy our carcinogen-free, premium fragranced luxury soy candles, wax melts, diffusers, and carpet & upholstery fresheners. For more details, please feel free to contact us at 603Candle@gmail.com.

Question 2

What payment methods do you accept?

Accepted Answer

MC/VISA/AMEX/DISCOVER: Select the Paypal Button
VENMO:  From your cart select "CHECKOUT"
1. Shipping Details enter info, click continue
2.  Delivery Method: Choose Shipping, Pick up for Delivery
3.  PAYMENT: "Offline Payment"
4.  Review and Place Order
5.  Submit your payment
6.  Go the the Homepage and click the Venmo Button to be directed to 603Candle Venmo Page.
CASH: Select Cash on Delivery. Available 15 miles of Derry-$50 Min.
or Pre-Arranged Pickup (No Min. Order) FREE

Question 3

When can I expect my order?

Accepted Answer

Orders are processed within 2-3 business days. Orders may not ship on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Question 4

Q: What is the return policy for 603 Candle, and what should I do if my order is defective or incorrect?

Accepted Answer

At 603 Candle, we proudly offer a 30-day return policy for any items missing, damaged or if you have received the wrong product.    This means you have 30 days from the date you receive your item to request a return. To initiate the return process, please contact us at 603Candle@gmail.com (603Candle@gmail.com)immediately so we can evaluate the issue and make it right. Your satisfaction is our priority, and we strive to ensure the highest quality in our carcinogen-free, premium fragranced, luxury soy candles.

Question 5

What is your privacy policy?

Accepted Answer

Wix may collect, store and process certain Personal Information of Users-of-Users (“Users-of-Users Information”), solely on our Users’ behalf and at their direction. For example, each of our Users is able to import their email contacts from third-party services like Gmail, or otherwise collect and manage contacts via their User Website. Such contacts are then stored with Wix, on the User’s behalf.
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 For such purposes, Wix serves and shall be considered as a “Processor” and not as the “Controller” (as both such capitalized terms are defined in the European Union General Data Protection Regulation (“GDPR”)) of such Users-of-Users Information.
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The Users controlling and operating such User Websites shall be considered as the “Controllers” of such Users-of-Users Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions.
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The Processing of the Users-of-users’ Personal Information shall take place within the territory of the European Union, Israel or a third country, territory or one or more specified sectors within that third country of which the European Commission has decided that it ensures an adequate level of protection and such processing and transfer will be in accordance to the Data Processing Addendum – Users (https://www.wix.com/about/privacy-dpa-users)(“DPA"). Any transfer to and Processing in a third country outside the European Union that does not ensure an adequate level of protection according to the European Commission, shall be conducted under an approved transfer mechanism, as detailed in the DPA.
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You are responsible for the security, integrity and authorized usage of Personal Information about Users-of-Users’, and for obtaining consents, permissions and providing any required data subject rights and fair processing notices required for the collection and usage of such Personal Information.
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Wix cannot provide legal advice to Users or their Users-of-Users, however we do recommend that all Users publish and maintain clear and comprehensive privacy policies on their User Websites in accordance with any applicable laws and regulations, and that all Users-of-Users carefully read those policies and make sure that they understand and, to the extent required by applicable law, consent to them.
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For more information on how Users-of-Users Personal Information may be handled by Wix (which may be relevant for any specific notice you provide to and/or consent you obtain from your Users-of-Users), please see Sections 4,(https://www.wix.com/about/privacy) 12 (https://www.wix.com/about/privacy)and 13.(https://www.wix.com/about/privacy)
 
If you are a visitor, user or customer of any of our Users, please read the following: Wix has no direct relationship with Users-of-Users whose Personal Information it processes. If you are a visitor, user or customer of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly. For example, if you wish to request to access, correct, amend, or delete inaccurate Personal Information processed by Wix on behalf of its Users, please direct your query to the relevant User (who is the “Controller” of such data). If Wix is requested by our Users to remove any Users-of-Users’ Personal Information, we will respond to such requests in a timely manner upon verification and in accordance with applicable law (for example, thirty (30) days under the GDPR). Unless otherwise instructed by our User, we will retain their Users-of-Users’ Personal Information for the period set forth in Section 12 (https://www.wix.com/about/privacy)below.
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Wix may collect and process Personal Information regarding the users of our users.
We do this solely on our users’ behalf, and at their direction.
Our users are solely responsible for their users-of-users information, including for its legality, security and integrity.
Wix has no direct relationship with any of its users’ users. If you are a user-of-user, please contact the Wix site owner directly.
We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in  order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.
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You can learn more about how we use cookies and similar technologies and how you can exercise control over them in our Cookie Policy.(https://www.wix.com/about/cookie-policy)
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Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

Paraffin Free | Phthalate Free | Paraben Free | Formaldehyde Free | Vegan & Cruelty Free

CLEAN BURNING

JANUARY SPECIAL: FREE SHIPPING ALL ORDERS OVER $50!

Inquire about your next Candle Fundraiser!